The Litigation Counsellor®

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Yelp Faces Class Claims Over Recorded Customer Phone Calls

Joseph Kasouf, J.D., M.S. | General Counsel

On March 2, 2017, lead plaintiff David Schram of Los Angeles, California, filed a punitive class action suit against Yelp Inc. alleging the company violated California Penal Code 632. Schram claims that the popular virtual review service illegally recorded his calls to the company’s financial department. Neither customer service representatives nor automated advisory services informed Schram at the time that the conversations in question would be recorded.